Support

Need help with Mori? We're a small team and we read every email.

Contact
We typically respond within 1–2 business days.

In-app help

The fastest way to report a bug, suggest a feature, or ask a question is from inside the app: tap your avatar (top right) → Help & Support. The Contact buttons there pre-fill an email with your app version, user ID, and device info — that helps us debug faster than a plain email.

Common questions

How does the swipe deck work?

Mori learns from every swipe. Right = save, left = skip. After about 5 swipes your taste profile starts to form, and the deck reorders itself toward what you actually want to cook.

How do I send my grocery list to Instacart?

Save recipes you want, open the Grocery List tab, then tap "Send to Instacart". Mori filters out staples and anything in your pantry, builds the cart, and opens an Instacart link in your browser. Mori earns a small affiliate fee on these orders — same price for you.

How do I delete my account?

Inside the app: tap your avatar → scroll to the bottom of Profile → Delete Account. You'll be asked to re-enter your password to confirm. Deletion is immediate and removes your account, swipes, saves, plans, pantry, notes, and reviews.

If you can't access the app, email hello@getmori.app with the subject "Delete my account" and we'll process it within 7 days.

I forgot my password.

On the sign-in screen, tap "Forgot password?". Enter the email associated with your account and we'll send a reset link. The link works for 1 hour.

Why does my taste profile say "not enough data"?

You need at least 5 swipes for the AI to build a profile. Swipe through Discover for a few minutes, then pull-to-refresh on your profile screen.

How do streaks work?

Mark a recipe as cooked from the Recipes tab or finish a recipe in Cooking Mode. One cook per day extends your streak; missing a day resets it.

I lost my recipes / my account looks empty.

Sign out and back in to refresh from the cloud. If recipes you saved are still missing, email us — your data is stored server-side and we can help recover it.

Is my data sold or shared with advertisers?

No. See our Privacy Policy for the full breakdown of what we collect and what we don't.

Other resources